Shipping and Return Policy

Shipping Policy

Once an order is received, it may take up to 3 business days for orders to be processed and shipped, pending inventory availability. This applies to ALL shipping methods.

Shipping Methods and Delivery Times:

Standard shipping:
USPS Ground

Expedited shipping:
USPS 2- and 3-day priority shipping
Please note: Shipping costs will vary by package weight and shipping destination. This cost will be calculated before you confirm your order.
Please note: We cannot ship to PO Boxes.
Abundant Roots will not be held responsible for lost or delayed packages. If your order is lost or delayed, please contact your shipping carrier.

Heat Sensitive Product: Due to their sensitive nature, some of our products require shipment in a cool environment (refrigerated items). They are subject to special shipping procedures to ensure customers receive products in good condition. These products are stable at room temperature for 5-7 days. If your product arrives warm, it is NOT damaged, as it was cold when it left our warehouse. For best results, keep all products out of direct sunlight.
Heat sensitive products include: Glutathione, Vitamin C, Vitamin C/R-Lipoic Acid, and CoQ10.

International Shipments: We currently do not ship our products internationally

 

Return Policy

Abundant Roots reserves the right to revise, modify or change this Return Policy at any time upon reasonable notice, and may decide not to make a refund to any person it believes is abusing this Return Policy. Any revision, modification or change to the Return Policy will be binding and effective immediately after posting on Abundant Roots’ website (www.abundantroots.com). You (the customer) agree to periodically review our website, particularly the Return Policy to see if any revisions to the Policy have been made.

 

 Consumer Return Policy

Heat-sensitive products, bundles containing heat-sensitive products, and test kits are not eligible for returns. We accept consumer returns on non-heat sensitive products within 30 days of receipt. The cost of shipping the returned product is at your expense. We do not charge a restocking fee. Please include the original invoice with your return shipment to ensure we are able to locate your original order/payment method. We will refund your purchase via your original payment method once the approved return has arrived at the Abundant Roots facility: 605 Douglas Blvd., Roseville, CA, 95678.

If you have any questions regarding our consumer return policy, please contact our Customer Experience team at connect@abundantroots.com or via phone at 209-602-1725

Claims:

Damaged goods or incorrect shipments should be reported to connect@abundantroots.com within 10 days of receipt of the package. We will make every effort to remedy the situation as quickly as possible. Pictures of the damaged goods, manufacturing codes located on the back of the bottle, shipping box(es), shipping label, and order number will be required to process your request 

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